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Training Package: Management & Supervisory Skills

 
Our Price: $597.00


Product Code: WBT.PKG.ST.MS

  
Description
 
By combining seven powerful courses on management and supervisory training for both office and industrial environments, this package is ideal for all supervisory personnel.

This Comprehensive Training Package Includes...

Coaching for Improved Performance

This training prepares the learner to initiate and establish coaching to achieve improved team member performance, using forty-nine interactions to actively involve the learner in the training.

Lesson interactions provide opportunities to apply what he or she has learned. The computer assesses the learner's level of understanding of all learning objectives. All questions in this training are fully narrated. Narrations enhance comprehension and are welcome support for learners with reading skill deficits and when English is the learner's second language. When the learner answers a question incorrectly the computer provides remedial instruction and reviews the material until the learner can answer correctly. Mastery's exclusive Follow-up Review, standard in all Mastery Advantage courses, provides time-delayed reinforcement and review of the learner's newly acquired knowledge. The Follow-up Review enhances the transfer of newly acquired knowledge to the learner's long-term memory.

The Learner navigates through the training and its resources using the standard Mastery Control Bar. Course resources include a fully narrated glossary of terms. Each term is pronounced and its definition read aloud to the learner. A topical index provides a complete map to the instructional material. The learner can ask for all training information on any topic at any time during the lesson presentations. The learner can use the topical index as a reference source even after completing the training. Closed Captioning is included. A complete transcript of all audio and video files is also provided with this training.

This course will measure mastery on each of the following performance objectives:

- Explain the coaching process.
- Describe the value of coaching.
- Define the characteristics of an effective coach.
- Explain how to make learning easier.
- Know when and how to coach.
- Describe how the team leader operates as a coach.
- Identify the key factors in adult learning.
- Evaluate coaching techniques.
- Recognize poor coaching practices.
- Describe good coaching solutions.
- Apply effective coaching techniques.
- Identify Basic Skill Points for effective coaching.
- Define performance problems that require coaching.
- Use observation and analysis before coaching a team member.
- Use effective controls to set up follow-up reviews.
- Use feedback in the coaching process.
- Explain the difference between coaching and counseling.


Dealing With Complaints - Industrial Version

To effectively deal with complaints, this training exposes the learner to effective techniques used to determine and solve problems while maintaining a positive relationship with team members.

This training covers concepts using fifty-one interactions which actively involve the learner in the training. Lesson interactions provide opportunities to apply what he or she has learned. The computer assesses the learner's level of understanding of all learning objectives. All questions in this training are fully narrated. Narrations enhance comprehension and are welcome support for learners with reading skill deficits and when English is the learner's second language. When the learner answers a question incorrectly the computer provides remedial instruction and reviews the material until the learner can answer correctly. Mastery's exclusive Follow-up Review, standard in all Mastery Advantage courses, provides time-delayed reinforcement and review of the learner's newly acquired knowledge. The Follow-up Review enhances the transfer of newly acquired knowledge to the learner's long-term memory.

The Learner navigates through the training and its resources using the standard Mastery Control Bar. Course resources include a fully narrated glossary of terms. Each term is pronounced and its definition read aloud to the learner. A topical index provides a complete map to the instructional material. The learner can ask for all training information on any topic at any time during the lesson presentations. The learner can use the topical index as a reference source even after completing the training. Closed Captioning is included.

This course will measure mastery on each of the following performance objectives:

- Learn how and why to handle complaints.
- Describe the difference between a complaint, a dispute and a grievance.
- Describe the difference between conciliation and arbitration.
- Explain ways to minimize the strength and volume of complaints.
- Describe the values of handling complaints.
- Define the attributes of a valid complaint.
- Interpret the underlying problems behind complaints.
- Understand the value of maintaining team member self-esteem when dealing with complaints.
- Describe the difference between vague and specific complaints
- Explain the value in handling a complaint.
- Understand the detriment to ignoring complaints.
- Use appropriate skills to resolve complaints.
- Agree that complaints are inevitable in all job situations.
- Understand that complaints may have a deeper, underlying cause.
- Identify the basic skills for dealing with complaints.
- Explain the value of using the basic skills when handling complaints.


Dealing With Complaints - Office Version

To effectively deal with complaints, this training exposes the learner to effective techniques used to determine and solve problems while maintaining a positive relationship with team members.

This training covers concepts using fifty-one interactions which actively involve the learner in the training. Lesson interactions provide opportunities to apply what he or she has learned. The computer assesses the learner's level of understanding of all learning objectives. All questions in this training are fully narrated. Narrations enhance comprehension and are welcome support for learners with reading skill deficits and when English is the learner's second language. When the learner answers a question incorrectly the computer provides remedial instruction and reviews the material until the learner can answer correctly. Mastery's exclusive Follow-up Review, standard in all Mastery Advantage courses, provides time-delayed reinforcement and review of the learner's newly acquired knowledge. The Follow-up Review enhances the transfer of newly acquired knowledge to the learner's long-term memory.

The Learner navigates through the training and its resources using the standard Mastery Control Bar. Course resources include a fully narrated glossary of terms. Each term is pronounced and its definition read aloud to the learner. A topical index provides a complete map to the instructional material. The learner can ask for all training information on any topic at any time during the lesson presentations. The learner can use the topical index as a reference source even after completing the training. Closed Captioning is included.

This course will measure mastery on each of the following performance objectives:

- Learn how and why to handle complaints.
- Describe the difference between a complaint, a dispute and a grievance.
- Describe the difference between conciliation and arbitration.
- Explain ways to minimize the strength and volume of complaints.
- Describe the values of handling complaints.
- Define the attributes of a valid complaint.
- Interpret the underlying problems behind complaints.
- Understand the value of maintaining team member self-esteem when dealing with complaints.
- Describe the difference between vague and specific complaints
- Explain the value in handling a complaint.
- Understand the detriment to ignoring complaints.
- Use appropriate skills to resolve complaints.
- Agree that complaints are inevitable in all job situations.
- Understand that complaints may have a deeper, underlying cause.
- Identify the basic skills for dealing with complaints
- Explain the value of using the basic skills when handling complaints.


Delegating Effectively

Effective delegating is one of the necessary ingredients of successful leadership, helping managers, supervisors and team leaders maximize available resources and keep up with everything that has to be done.

Lesson interactions provide opportunities to apply what he or she has learned. The computer assesses the learner's level of understanding of all learning objectives. All questions in this training are fully narrated. Narrations enhance comprehension and are welcome support for learners with reading skill deficits and when English is the learner's second language. When the learner answers a question incorrectly the computer provides remedial instruction and reviews the material until the learner can answer correctly. Mastery's exclusive Follow-up Review, standard in all Mastery Advantage courses, provides time-delayed reinforcement and review of the learner's newly acquired knowledge. The Follow-up Review enhances the transfer of newly acquired knowledge to the learner's long-term memory.

The Learner navigates through the training and its resources using the standard Mastery Control Bar. Course resources include a fully narrated glossary of terms. Each term is pronounced and its definition read aloud to the learner. A topical index provides a complete map to the instructional material. The learner can ask for all training information on any topic at any time during the lesson presentations. The learner can use the topical index as a reference source even after completing the training. Closed Captioning is included.

This course will measure mastery on each of the following performance objectives:

- Appreciate the need for delegation.
- Define accountability.
- Define authority.
- Define chain of command.
- Define delegation.
- Define channel.
- Define Responsibility.
- Understand why delegation is important.
- List barriers to delegation.
- Define over-control and under-control.
- List characteristics of an effective delegator.
- Communicate the need for proper delegation.
- Identify proper delegation techniques.
- Identify improper delegation techniques.
- Understand the need and the why of delegation.
- List basic skill points used in delegation.
- Understand the basic learning technique.
- Identify proper skills used in Positive Role Model video.
- Use delegation as a motivational tool.

Fundamental Skills of Communicating

Learning to communicate effectively is more than a fundamental skill. It is a necessary part of daily life as a team leader, supervisor or manager. This training uses fifty-nine interactions to actively involve the learner in the training.

Lesson interactions provide opportunities to apply what he or she has learned. The computer assesses the learner's level of understanding of all learning objectives. All questions in this training are fully narrated. Narrations enhance comprehension and are welcome support for learners with reading skill deficits and when English is the learner's second language. When the learner answers a question incorrectly the computer provides remedial instruction and reviews the material until the learner can answer correctly. Mastery's exclusive Follow-up Review, standard in all Mastery Advantage courses, provides time-delayed reinforcement and review of the learner's newly acquired knowledge. The Follow-up Review enhances the transfer of newly acquired knowledge to the learner's long-term memory.

The Learner navigates through the training and its resources using the standard Mastery Control Bar. Course resources include a fully narrated glossary of terms. Each term is pronounced and its definition read aloud to the learner. A topical index provides a complete map to the instructional material. The learner can ask for all training information on any topic at any time during the lesson presentations. The learner can use the topical index as a reference source even after completing the training. Closed Captioning is included.  

This course will measure mastery on each of the following performance objectives:

- Describe the communication process.
- List parts of the communication process.
- Defiine the fundamental skills of communication.
- Design clear and concise communication methods.
- Describe the elements of clear, concise communication.
- Evaluate communications for effectiveness.
- Know the correct sentence structure to use the active voice.
- List the considerations for meeting the receiver's needs.
- Interpret nonverbal messages.
- Differentiate verbal and nonverbal messages.
- Describe the importance of nonverbal communication.
- Use effective listening skills.
- Distiguish between reflecting and repeating.
- Illustrate a probing question.
- Describe a supporting statement.
- Contrast listening and hearing.
- Define advising.
- Describe ways to remove barriers to communication.


Fundamental Skills of Communicating

Learning to communicate effectively is more than a fundamental skill. It is a necessary part of daily life as a team leader, supervisor or manager. This training uses fifty-nine interactions to actively involve the learner in the training.

Lesson interactions provide opportunities to apply what he or she has learned. The computer assesses the learner's level of understanding of all learning objectives. All questions in this training are fully narrated. Narrations enhance comprehension and are welcome support for learners with reading skill deficits and when English is the learner's second language. When the learner answers a question incorrectly the computer provides remedial instruction and reviews the material until the learner can answer correctly. Mastery's exclusive Follow-up Review, standard in all Mastery Advantage courses, provides time-delayed reinforcement and review of the learner's newly acquired knowledge. The Follow-up Review enhances the transfer of newly acquired knowledge to the learner's long-term memory.

The Learner navigates through the training and its resources using the standard Mastery Control Bar. Course resources include a fully narrated glossary of terms. Each term is pronounced and its definition read aloud to the learner. A topical index provides a complete map to the instructional material. The learner can ask for all training information on any topic at any time during the lesson presentations. The learner can use the topical index as a reference source even after completing the training. Closed Captioning is included.

This course will measure mastery on each of the following performance objectives:

- Describe the communication process.
- List parts of the communication process.
- Defiine the fundamental skills of communication.
- Design clear and concise communication methods.
- Describe the elements of clear, concise communication.
- Evaluate communications for effectiveness.
- Know the correct sentence structure to use the active voice.
- List the considerations for meeting the receiver's needs.
- Interpret nonverbal messages.
- Differentiate verbal and nonverbal messages.
- Describe the importance of nonverbal communication.
- Use effective listening skills.
- Distiguish between reflecting and repeating.
- Illustrate a probing question.
- Describe a supporting statement.
- Contrast listening and hearing.
- Define advising.
- Describe ways to remove barriers to communication.


Fundamental Skills of Managing - Industrial

Based on four key concepts, this training explains the fundamental skills needed to successfully manage "team members." Forty-six interactions keep learners involved in the training and assess whether they are truely understanding and able to apply the training's key concepts. The interactions also offer learners an opportunity to access Practice Ideas and Resource Materials, which can be printed for later review.

The four key concepts taught in this training are the primary skills that build rapport and teamwork. Team leaders will learn how to maintain everyone's self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals.

Effective supervision requires many specific skills: planning, giving instructions, and assessing performance, to name a few. But underlying all the specific skills you need are a set of fundamental skills. These enable you to get your team members to give you their best. And that's important, because as a team leader, your results depend on your team member's efforts.

The most fundamental skill is to maintain each team member's sense of self-esteem. People do their best when they feel good about themselves and believe their work is appreciated.

Focusing on behavior is also basic. Focusing on behavior is the only way that you and a team member can discuss performance objectively and factually. Avoid getting into issues of attitude or personality.

A third skill is encouraging team member participation. People feel more involved and motivated when you ask for and listen to their ideas. And you get the benefit of their suggestions, which can only help you do your job better.

Finally, listening to team members, with concentration, interest, and understanding is another way to maintain their self-esteem and build their involvement-and that means greater team member motivation and commitment. Without the skill of listening, all the other skills you acquire in this program are likely to be ineffective.

This course will measure mastery on each of the following performance objectives:

- Build team member self-esteem.
- Recall the universal need for self-esteem.
- List ways to build self-esteem.
- Recognize the need for team leaders' to focus on team members' behavior.
- Define focus on behavior.
- Describe the results of encouraging team member participation.
- Choose ways to encourage team member participation.
- Explain the importance of team member self-esteem.
- Identify how self-esteem can be destroyed or reduced.
- Base team member performance on behavior.
- Define behavior.
- Define attitude.
- Define personal characteristic.
- Distinguish a behaviorally-based statement from statements with no measurable components.
- Differentiate statements that focus on personal characteristics from statements that focus on behavior.
- Explain the term, focusing on behavior.
- Consistently encourage team member participation.
- Select ways to encourage team member participation.
- Recognize the benifits of encouraging team member participation.
- Identify actions that do not encourage team member participation.
- Explain that encouraging team member participation leads to better ideas and motivation.
- Identify a positive behavior of a good team leader.


Fundamental Skills of Managing - Office

Based on four key concepts, this training explains the fundamental skills needed to successfully manage "team members." Forty-six interactions keep learners involved in the training and assess whether they are truely understanding and able to apply the training's key concepts. The interactions also offer learners an opportunity to access Practice Ideas and Resource Materials, which can be printed for later review.

The four key concepts taught in this training are the primary skills that build rapport and teamwork. Team leaders will learn how to maintain everyone's self-esteem in a work interaction, how to actively listen to achieve consensus, and how to encourage others to commit themselves to common goals.

Effective supervision requires many specific skills: planning, giving instructions, and assessing performance, to name a few. But underlying all the specific skills you need are a set of fundamental skills. These enable you to get your team members to give you their best. And that's important, because as a team leader, your results depend on your team member's efforts.

The most fundamental skill is to maintain each team member's sense of self-esteem. People do their best when they feel good about themselves and believe their work is appreciated.

Focusing on behavior is also basic. Focusing on behavior is the only way that you and a team member can discuss performance objectively and factually. Avoid getting into issues of attitude or personality.

A third skill is encouraging team member participation. People feel more involved and motivated when you ask for and listen to their ideas. And you get the benefit of their suggestions, which can only help you do your job better.

Finally, listening to team members, with concentration, interest, and understanding is another way to maintain their self-esteem and build their involvement-and that means greater team member motivation and commitment. Without the skill of listening, all the other skills you acquire in this program are likely to be ineffective.

This course will measure mastery on each of the following performance objectives:

- Build team member self-esteem.
- Recall the universal need for self-esteem.
- List ways to build self-esteem.
- Recognize the need for team leaders' to focus on team members' behavior.
- Define focus on behavior.
- Describe the results of encouraging team member participation.
- Choose ways to encourage team member participation.
- Explain the importance of team member self-esteem.
- Identify how self-esteem can be destroyed or reduced.
- Base team member performance on behavior.
- Define behavior.
- Define attitude.
- Define personal characteristic.
- Distinguish a behaviorally-based statement from statements with no measurable components.
- Differentiate statements that focus on personal characteristics from statements that focus on behavior.
- Explain the term, focusing on behavior.
- Consistently encourage team member participation.
- Select ways to encourage team member participation.
- Recognize the benifits of encouraging team member participation.
- Identify actions that do not encourage team member participation.
- Explain that encouraging team member participation leads to better ideas and motivation.
- Identify a positive behavior of a good team leader.


9-14 hours of Professional Multimedia Training


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